Overview
This Billing Policy governs all payment, invoicing and refund matters between Gulf Tech Corporation ("Gulf Tech") and its customers ("you" or "Customer"). By subscribing to or purchasing Gulf Tech Services, you accept this Billing Policy as part of your service agreement.
All amounts referenced in this policy are in Saudi Riyal (SAR) unless otherwise specified. VAT applies at the rate prescribed by Saudi Arabian tax authorities (currently 15%).
ZATCA Compliance
Gulf Tech issues e-invoices compliant with Saudi Arabia's ZATCA (Zakat, Tax and Customs Authority) requirements. All invoices include the required QR code, fiscal data and digital signature.
Billing Cycles
Gulf Tech offers the following standard billing cycles, depending on the service plan you've selected:
- Monthly: billed every 30 days from your subscription start date
- Quarterly: billed every 90 days (3% discount versus monthly)
- Annual: billed every 365 days (10% discount versus monthly)
- Biennial: billed every 2 years (15% discount versus monthly)
- One-Time: for custom development projects and consulting engagements
Subscription Renewal
All recurring subscriptions automatically renew at the end of each billing cycle, unless cancelled prior to the renewal date. You will receive a renewal notification email at least 14 days before any annual renewal and 3 days before any monthly renewal.
Accepted Payment Methods
Gulf Tech accepts the following payment methods:
- Mada Card — preferred for KSA customers
- Apple Pay — instant, secure mobile payments
- STC Pay — Saudi digital wallet
- Credit Cards: Visa, Mastercard, American Express
- Bank Transfer: direct deposit to Gulf Tech's KSA bank account
- Cheque: available for enterprise customers (minimum SAR 10,000)
- Purchase Order: available for government and approved enterprise accounts
All electronic payments are processed through PCI-DSS compliant payment gateways. Gulf Tech does not store full credit card numbers on its systems.
Invoicing & Receipts
Gulf Tech issues invoices electronically via email to your registered billing address. You can also access all invoices, receipts and tax documents from your customer portal at any time.
Invoice Details
Every invoice includes the following information:
- Gulf Tech Corporation legal name, address and Commercial Registration number
- Gulf Tech VAT registration number
- Your name, company name (if applicable), address and VAT number (if provided)
- Invoice number, issue date and payment due date
- Itemized list of services and quantities
- Sub-total, VAT (15%) and grand total
- ZATCA-compliant QR code and digital signature
- Payment instructions and accepted methods
VAT Invoicing
If your business is VAT-registered in KSA, please provide your VAT number during checkout or update it in your account settings. Valid VAT numbers will appear on subsequent invoices.
Late Payments & Suspension
Payments are due upon invoice issuance unless otherwise specified in your service agreement. The following timeline applies to overdue accounts:
- Day 0: invoice issued, payment due
- Day 3: friendly reminder email sent
- Day 7: second reminder and late fee notice (2% per month or maximum allowed by law)
- Day 14: service suspension warning
- Day 21: services suspended (data preserved)
- Day 45: final notice before termination
- Day 60: services terminated; data deletion may commence
Reactivation
Suspended services can be reactivated by clearing all outstanding amounts plus late fees and a SAR 100 reactivation fee. Terminated services cannot be restored — you'll need to re-subscribe.
Refund Policy
Gulf Tech offers refunds in accordance with the following terms:
Money-Back Guarantee
- Hosting Services: 30-day money-back guarantee on shared hosting plans (excludes domain registration fees)
- SaaS Products: 14-day money-back guarantee on monthly subscriptions; 30-day on annual
- Custom Development: non-refundable once project work has commenced (deposit basis)
- SSL Certificates: non-refundable after issuance
- Domain Registration: non-refundable after registration
How to Request a Refund
- Email info@gulftech.sa with subject "Refund Request"
- Include your account ID, invoice number and reason for refund
- Our team will review within 3 business days
- Approved refunds are processed within 7–14 business days
- Refunds are issued to the original payment method
Non-Refundable Items
- Domain registrations and renewals
- SSL certificates (after issuance)
- Setup fees and one-time charges
- Third-party software licenses
- Services used beyond the guarantee period
- Custom development work already performed
Cancellation
You may cancel any subscription at any time through your customer portal or by emailing info@gulftech.sa. The following terms apply:
- Monthly Plans: cancellation takes effect at the end of the current billing cycle — no further charges
- Annual Plans: remain active until the end of the paid period; no automatic refund for unused months
- Pro-Rated Refunds: available for annual plans cancelled within the first 30 days only
- Data Retention: your data will remain accessible for 30 days after cancellation, then permanently deleted
- Domain Names: remain registered under your name until expiration regardless of subscription status
Price Changes
Gulf Tech reserves the right to modify the pricing of any service. The following safeguards apply:
- Existing subscribers receive at least 60 days advance notice of any price increase via email
- Annual subscribers are locked into their existing rate for the duration of the prepaid period
- You may cancel before the new price takes effect to avoid the increase
- Promotional pricing applies only for the initial term and reverts to standard rates upon renewal
- Custom enterprise agreements may have different price-change terms specified in the contract
Billing Disputes
If you believe there is an error on your invoice, please contact our billing team within 30 days of the invoice date:
- Email info@gulftech.sa with subject "Billing Dispute"
- Include the invoice number, disputed line item(s) and reason for dispute
- Attach any supporting documentation
- Continue to pay undisputed portions of the invoice while we investigate
We will respond within 5 business days. Confirmed billing errors will be corrected promptly with a credit note or refund as appropriate.
Chargebacks
If you have a billing concern, please contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and amicably.
Chargebacks initiated without first contacting Gulf Tech may result in:
- Immediate suspension of all services pending investigation
- A SAR 200 chargeback handling fee added to your account
- Permanent termination of your account in cases of confirmed fraud
- Reporting to credit reporting agencies and fraud-prevention networks
- Pursuit of debt recovery through legal channels
Taxes
All Gulf Tech prices are exclusive of applicable taxes unless explicitly stated otherwise.
- KSA Customers: VAT at 15% is added to all invoices in accordance with Saudi tax law
- GCC Customers: VAT may apply depending on your country's tax framework and reverse-charge rules
- International Customers: generally exempt from KSA VAT (subject to verification); local taxes in your country are your responsibility
- Withholding Tax: if local laws require withholding tax, you must gross up payments so Gulf Tech receives the full invoiced amount